"There was a long line due to customers coming from Amtrak, and I informed the staff that I needed to order four coffees. Being unfamiliar with the train schedule, I mentioned my situation, but the response I received was dismissive: “Wednesdays are never a good day because the train is very busy.” This made me feel like a burden, and there was no acknowledgment of the wait or any apology for the inconvenience.
When I was placing my order for the special, I described what I wanted, but she interrupted me with, “I know what it is,” in an exceptionally rude tone. As someone who works in customer service myself, I understand how busy it can get, and I made an effort to be friendly. I even left her a tip because that’s just the kind of person I am.
I really dislike writing negative reviews, but this experience left me feeling uncomfortable and reluctant to return."
