"Absolutely hands down the worst place I have ever gambled in my life! I’ve been to many casinos, including local, other states, Vegas, etc. and have never seen such tight machines. I should have believed the many reviews posted here. I didn’t even see anyone win anything higher than $20-$40. They were not short of customers though, that’s for sure! They still have all the plexi glass up between players and dealers at the tables. Come on! Ridiculous! I could not talk to my husband next to me nor interact with other players, which really took the fun out of even playing. I couldn’t understand the dealer as he was wearing a mask on the other side of the plexi glass. This alone will stop me from ever going back to this casino. The waitress did not come around for a long time so I tried to go to a bar and buy our drinks there. I was only allowed to purchase one beer at a time and couldn’t get one for my husband who was at the tables playing! Our players cards did not work the entire time we were there and every time we went to the club desk to tell them they would just say their system was being “glitchy” or tell us they should work now (and they didn’t), so we earned zero points for playing for 2 days. We also tried to status match my husband’s Caesars Diamond status as advertised on their website, and again, they were unable to do that for 2 days because their system was “down”. Looking at the benefits, I guess it wouldn’t matter anyways! Free parking in their garage and 20% off at the Hard Rock store (if you pay cash only) wasn’t exactly a status match! The room was $500+/night in the middle of the week! Thank goodness the room was VERY nice. It was small but had a great layout and worked well for our needs, but not $500 worth! We stayed in the East Tower. Very new and very clean. We ate at the Res and the food was amazing. Service was top notch and we tipped well as it was deserved. We also ate at Hard Rock Café. The service was good. It was hit or miss as one day the food was good the next day my wings were so bad I couldn’t eat them. I ordered Buffalo Wings and received something that tasted smoked and shot full of water to make them bigger. So, if you are going to gamble, believe the reviews that are posted here and don’t do it! Play the lottery or something instead, your chances of winning are probably better! Not sure why they even have a player’s club. I thought we could rack up some points for our trip next month to Lake Tahoe when we were going to the Hard Rock there. No thanks, not getting my business there now either. Also not going to the new one in Vegas when that opens! I’m sure two less small fries gamblers are going to hurt their business but Oh well, at least it won’t be my money they are getting!"
