"Ashley, the manager, is not properly trained in customer service. Although the drinks took a while, the rest of the service was mostly satisfactory. Here 's what happened.. I ask Ashley if we could have the sound for the NHL Western Finals game 5. She said, No, I 'm not putting sound on for hockey because there 's a Houston Rockets game coming on at 7:30. Plus, we only play sound for Dallas games.. Mind you, the game I asked to hear was DALLAS Stars vs Vegas Golden Knights, AND the Houston Rockets ' season was already over, after losing in game 5 to the LA Lakers, so we then asked our bartender if it was possible to get the sound. The bartender then proceeded to ask Miss Ashley, about putting on the sound, and instead of answering either way, Ashley saw it was us asking about it and rudely replied, I 've already dealt with these two, and apparently took it VERY personally that we asked again. I explained that we weren 't challenging her, but she was just mistaken about the Rockets game. Still obviously upset for some reason, Ashley then called SECURITY on us, and told them we were being combative and tried to have us escorted out. Although security agreed she was in the wrong, and told us she was just on another power trip, we were already on our way out anyway, so no big deal.. Seriously, the most childish manager of any place I 've been to for a long long time. She actually taunted us all the way out the door! She must have been really embarrassed about thinking the Houston Rockets were still in the playoffs, but didn 't have to take it out on 2 customers who spent $94 in about an hour. Not to mention, had she put on the sound, we would have stayed 2 more hours to watch the 2nd and 3rd periods. If you go here, good luck not getting thrown out if you ask a simple question! Management is certainly cranky after quarantine.. Normally I wouldn 't care about sound for a game, but when someone tries to make me feel like a jerk for even asking, and is flat out WRONG about her snoody little reason-why-not, it 's irritating to say the least. She actually had the nerve to bring some print-out over to me and try to prove she 's in the right for being horrible at her job. I mean, really, how hard is customer service at a bar, when the only thing someone asked for was sound for a sporting event? How hard would it have been to just say, No, sorry, we don 't do sound. Instead, she threw a little fit. Enjoy your Rockets game, Miss Ashley!"
