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Enterrium

Enterrium

2 Woodfield MallUnit A, Schaumburg, United States

Full • Casual • American • Catering


"Hello it took me time to get back to you with my feedback.I will start with some facts.This establishment offered me a window for my daughter celebration on the 2 5 2023 between 2:30 and 5 or 5:30 that doesn 't matter . But they placed in the contract food service for adults and kids at 4 which I didn 't pay attention to . People who came and didn 't play bowling we 're staying on an empty table. Drinks were not distributed we had to go in person to get them at the bar although there were 3 servers doing nothing. Kitchen refused to prepare the food early even though the bar area was completely empty. So I ordered extra food and that was Ok. They brought out the food. But for the preorder food was not OK to be prepared early? Then kids start eating their food at 4 and servers didn 't pour their drinks , parents were doing that. They didn 't serve the food parents did that. One of the servers said that this was not their job. She was "Do I really have to pour the lemonade ? "The food that I ordered for the adults was served at 4 it was obviously too late already and the food that I ordered extra was served on the bowling tables and they rushed to moved us out even though they said we can stay there. OP management were not cooperative , rude and aggressive. In this business you supposed to accommodate the customers. This is not a school cafeteria that works on strict schedule. The whole system of service in this establishment is extremely poor, unorganized and chaotic. I am very disappointed that this didn 't work out well for me and my guests. Those servers were doing incoherent things opposing my decision about cake placement, table set up and organizing of service. I ve been in this industry for 15 years and it bothers me that people don 't understand and can 't predict the needs of a customer. You simply can 't serve food 30 min before the end. I know we spoke about the food but i was never mentioned the hours i didn 't see it coming. How can you invite people adults at 2:30 and suggest them to stay there 2 hours with no food. And the place was empty. A la card menu was open but the preorder food not.Bartender was 1 person and you had 3 OP managers? Bartender was slow unorganized and rude too. I would have to say that the whole personal there needs additional training. I will definitely recommend to all of my friends not to come to that establishment. Since the whole class of my daughter 's private school was there and no one was satisfied you can make sure of the negative impact to that establishment. Bowling , food , games is good order in general but refusing the food for the adults was terrible idea. I made sure that people who were there can eat and your stuff refused to get it because they put on the contract 4 o 'clock. For kids fine but for us???? I hope you get your business straightened up, because what you offer is mediocre and unprofessional.Thank You.G Nedialkova"