"I drove around the block a few times before finally deciding to try entering the gym, where I spotted a tiny unlit sign outside. Fine, I found it—let's head inside. Upon entering, I immediately saw Plates, which was a relief since it looked perfect. However, the restaurant was nearly deserted. The only other patrons were a group of five ladies with takeout containers in front of them. It was a large space, and I assumed that when it's crowded, it might have a lively atmosphere. But tonight was not one of those nights. No worries—everyone has slow periods.
Being the only remaining customer, I thought, great! I’ll get excellent service and be out of here quickly, right? I approached the bar to place my order. I decided on one salmon burger and two mushroom tacos, and I also ordered a pineapple juice while I waited. The young lady behind the bar seemed incredibly annoyed that I wanted to place an order, as it interrupted her intense texting battle with what I can only assume was her fiercest rival. But frankly, I didn't care! I just wanted her to do her job.
So, I placed my order and asked for an extra side of chipotle aioli and pico de gallo. You should have seen the barely contained eye rolls that followed each of my simple requests for pre-packaged sides. It was clear that this was not going to go well, but I was hungry, so I pushed through (bad decision). Below is what was promised on the menu versus what I actually received.
1. **Mushroom Taco**: Description - Topped with pico de gallo and chipotle aioli. Served with black beans and Spanish rice.
**What I received**: Chicken and shrimp tacos! Seriously? I came here for MUSHROOMS! What part of 'mushroom' sounds like 'chicken and shrimp'? By the way, those ingredients aren't even ON the menu! Clearly, they made this taco combo up. Of course, I didn’t check it before leaving (my bad!). When I opened it and found no mushrooms, I was furious, knowing they would be closed by the time I returned. Since I had already paid for it, I figured I might as well taste this 'concoction' of leftover tacos. To say it was disgusting would be an understatement. They reeked of spoiled fish, which was more revolting than appetizing. I ended up throwing it away.
Next dish...
2. **Salmon Burger**: Description - Topped with avocado and homemade slaw, served on a brioche roll, with Plates fries.
**What I received**: A burned brioche roll. An overcooked salmon filet. A waterlogged, almost translucent slice of tomato. Wilted, brown romaine lettuce. Tiny bits of oxidized brown avocado on top (as if they were using the leftover ends of an avocado). And absolutely ZERO coleslaw for my sandwich.
Thankfully, I opened this one while still there and saw the lack of avocado, so I asked for more. Once again, I was met with eye rolls from the bartender/server. She threw her hands up and went into the kitchen, undoubtedly complaining about me. I had paid $30 for this disastrous meal! If it says 'avocado,' give me some avocado!
As I mentioned, I had a pineapple juice that I chugged down almost immediately (and she saw me do it). Not once did she ask if I wanted anything else or even offered me water. Every time I tried to get her attention away from her phone, I was ignored. To put it bluntly, I disliked her and Plates deeply. They owe me a refund!
Final assessment: If customer service and a good meal matter to you, do yourself a favor and go ANYWHERE but here."
