"While we were there, a guy was sweeping the floor, which felt a bit rude since we were still eating. We ordered the fried pickles, which aren't on the menu, and 20 wings priced at $16.99. The mild sauce here is actually more like a medium hot sauce, which is quite tasty. The fried pickles arrived, and they were pretty good — definitely worth the $5.99 we paid. However, the wings that followed were disappointing. Despite the waitress being friendly, she was busy with her side work and kept disappearing, leaving us unattended while we ate. Another couple arrived and sat at the bar, but we were mostly left alone.
Unfortunately, the wings were dry and not very hot, especially for just being served. I was the one craving the wings, so I hesitated to say anything about how bad they were. We’ve been here on Monday nights when wings are 50 cents each, and they were much better then. However, this time they were unacceptable. We didn't want to finish them and considered taking the leftovers home, but when the waitress came back, my husband pointed out how dried out the wings were. As a waitress, you’d think she might say, "You're right, let me get the manager," but instead she just apologized, cleared the table, and went to print our bill without offering any compensation.
My husband asked to see the manager, and when she arrived, she couldn't believe the quality of the wings we were served. She examined one, repeating "no, no, no way," and expressed her apologies. She took our check back, adjusted it, and removed the wings charge. She even asked if we wanted anything else, but we declined. We mentioned that we usually enjoy the wings, but these tasted like they were pre-cooked and reheated — definitely not fresh, and completely dried out.
The manager, Michelle, handled the situation remarkably well, and we made sure to remember her name for that reason. We usually don't go out expecting anything for free, but in this case, we felt justified since the wings were inedible. We appreciated Michelle's approach and wish more managers would address concerns like she did. Would we return? Probably, but not immediately. I rated this experience two stars, primarily because of Michelle and the fried pickles. I would have given it three stars if the wings had been better, but I considered one star based on the service we received beforehand. We understand that staff want to wrap up at closing time, but they should check on their tables more often. Hopefully, our next visit will be much more enjoyable."
