Blt Iceberg Wedge
Wally's American Gastropub Gainey Ranch

Wally's American Gastropub Gainey Ranch

7704 E. Doubletree Ranch RoadAZ 85258, Scottsdale, United States

Fish • Soup • French • American


"We have given this restaurant repeat business over the years despite some of their imperfections. My family and I had a very poor experience here today and it marks the last time we will give this restaurant another chance. First of all, it is impossible to get a booth even in the early 4 o’clock hour WITH RESERVATIONS and even though several or all booths are unoccupied the hostess will always repeat the same line that the booths are reserved for other parties. Once we were told we would need to be done eating in one hour if we wanted to sit in a booth. On many occasions the booths remained unoccupied even when we are done with our meal! Today when we were told yet again that the EMPTY BOOTHS were not available, we agreed to be seated on the patio. After we were seated for a while, another party was seated next to us and demanded that all of the heat lamps be turned up high which made the enclosed patio much too hot. We made several staff members and our server aware of this but it apparently didn’t matter that we were uncomfortable AND we were not offered other accommodations. Then it was loudly announced by the server for the demanding party that they were receiving a free appetizer. It was astoundingly obvious that preferential treatment was being given to one party over other parties. We spoke to BRITTANY the manager about the overheating problem but she responded with a condescending smirk and essentially made it clear she didn’t care. We are easygoing customers, we are typically in and out quickly, and we always leave a generous tip for our servers. But after this awful experience, this restaurant has lost our repeat business for good."