"We didn’t receive any drink refills, our dirty dishes were left untouched, and there were no napkins offered. The lack of personality and friendliness was the most disappointing aspect. When it came time for dessert, she didn’t present any options, and when we inquired, she seemed irritated and asked if we even wanted it. I could go on, but I believe you get the picture—she does not reflect the values of your family business.
It was disheartening to pay a $166 bill after such poor service. After we settled the bill, I called and spoke with Steve because I didn’t want to upset my children. He was polite, but it felt like mere lip service. I genuinely hope this feedback reaches the owners, as I believe they care about the quality of their establishment. I always advise my managers to ask for customer contact information to show that they care, but Steve didn’t ask for my name or number, which was another sign of disinterest."
