"This restaurant usually offers great food, but I've had a disappointing experience recently due to a rude older man they've hired. I went to pick up my usual order and stood at the pick-up window. Both the manager and a young man who was taking orders saw me but ignored me instead of asking for my name. After a few minutes of waiting, like other customers do, I approached to collect my meal. However, this older gentleman rushed over, calling me "Chief," and demanded to see my phone. He wanted me to prove my order despite the food just sitting there waiting to be picked up. While he was taking my food away, the staff had to correct him on where to place the order slips. Eventually, after some hassle, he finally gave me my order after verifying it was mine. I will think twice before returning after this unpleasant experience, especially the day after Thanksgiving. I even offered to show him my ID, but he refused. *EDIT: I later learned that this man is likely the owner, who is known for being rude. Knowing this, I've lowered my rating and won’t support this business anymore."
