Breakfast Sandwich Bundle
Mcdonald's

Mcdonald's

2175 W Roosevelt Rd, 60187, Wheaton, US, 60187-6017, United States

Casual • Burgers • American • Fast Food


"I'll admit I haven't been inside a McDonald's in close to 10 year's, Drive-thru only. But walking in this one was a mistake. Ok things change, I understand. But to have no one at the register taking patrons order's. Yes they're we're kiosks setup in the ordering area, but had never used one before. Thought it would be easier to just order with a person. You know, like they did in the old day's. When people actually spoke to each other instead of texting. The only person visible was the lady work the drive-thru. She looked my way several times in the 10 minutes that I stood at the register. Never saying a word to me. A simple hello I'll be right with you would have made quite the difference. But instead nothing. I had turned to other patrons and had asked if they could tell me how I could place an order. And then the lady working the drive thru came charging over to me with an angry face and yelling loudly. I'm coming, I'm coming !! I admit she was alone and extremely busy tending the drive thru customs, it was 8am. So I totally understood. But to treat me like that was uncalled for. I also was a customer. And deserved to be treated as such.She did take my order, told me there was only two people working the floor. But never apologized for yelling at me. Turns out she was the manager. And she wasn't alone they're were 5 people in the back making the order's.Other than asking the other patrons how to go about ordering, I stood there patiently waiting.I understand being overwhelmed, but to take it out on a custom is severely messed up."