"I ordered online and an extra pizza was added by mistake. I immediately called the restaurant and was told 'take it up with the app, we can 't refund you. ' I had been sent an email from 'John 's of Arthur Ave ', I was directed to their site to place the order, and on the email verification it says call the restaurant for any help. I asked if they would cancel the order and the charge and I will re order, again was told 'not our problem '. When I looked back at the email I realized it came from CHOW NOW there is no way to call them they are California based and you have to email. I emailed support and someone did respond and asked for the case number but nothing else. The food did arrive, but late and cold I guess this was John 's employees way of 'sticking it to the customer '. This is also the last time I will be ordering from them or going to the restaurant. You win John 's thanks for being an A about it. All I wanted was some help in removing an unintended item that was ordered and you decide to deliver cold, late food awesome!"
