"Update John responded and we discussed in length about boba overall (types of drinks, sweetness levels, etc. He treated me to a few drinks and definitely made up for the poor experience. I love that he values customer feedback and experience! Really enjoyed speaking with him.Was there last night and quality service has gone downhill. Used to go once every couple of weeks but won’t be visiting this location anymore. Got an Oreo Brûlée with 25% sweetness. When I tried the drink, it definitely felt like 100% pretty much diabetes in a cup. I asked if there’s anything we could do to dilute the sweetness. The worker said no, the brûlée is what makes it sweet so they can’t adjust it. I wonder what the different sweetness levels even mean… because if I wanted 25% sweet then shouldn’t you adjust the amount of brûlée, if you can’t do anything else? But my cup was obviously full of brûlée you can tell because they put in around the inside of the cup. At other boba shops, they offer to remake drinks or save them by adding unsweetened tea, etc. When I asked, she said she can’t because it’d be a different drink. I left disappointed and had to throw the drink away."
