"Edit: I called and had a chat with the general manager and she completely rectified the problem. Was very kind and told me that this business doesn 't stand for behavior like this and that the employees involved would be retrained. Thanks so much for following up with thoughtful customer service! I called my order in today at 12:30 for just A simple spicy sandwich. The server Dee ' Monta took my order, told me the time, 5 minutes, and I came 20 minutes after that time. When I arrived, my order was not placed. He told me he couldn 't hear me on the phone and even though I told him what I wanted and reconfirmed, he never placed the order Did he offer me a free lemonade, a bonus chicken tender, a fry, a coupon, a discount? No. He blames not being able to hear me, on me. There was never a time when he told me that he couldn 't hear me, or that it was hard to hear. So although I called my order in early because I knew I would be in a time crunch, I still had to wait. The kicker, and the reason I 'm writing this is when I asked to speak to the manager, he stopped looking at me, clearly annoyed, says oh my God , looked at the next person and asked what they wanted to order"
