"We have been going to Flemings for 18 years as long as we 've lived near Richmond. We love it! The service during this visit was as personal and accommodating as always, but the food was way off so unusual. Our steaks arrived well done when we ordered medium rare quite a difference. The mushrooms were also seriously overcooked. The server took everything back immediately and delivered a new set that was cooked perfectly. After our meal, we ordered cappuccinos with dessert. They both arrived cold! Amazing since there were only about six other tables in the dining room. At the time, the server said, we 'll make it good. But when our bill came, we were charged the entire amount with not even a free dessert. Shame on us for not asking about it, but, frankly, we were so surprised. It 's such an expensive restaurant, I would expect something extra to make up for THREE embarrassing mistakes (steaks, mushrooms, and cappuccinos), especially when we ended up spending twice as much time on our dinner as we had expected. Luckily, the wine manager chatted with us for quite some time, which was very nice. I 'm sure we 'll be back again, but this was the first time we left with a bit of a negative feeling about how we were treated."
