"I had a very disappointing experience with this restaurant tonight. I checked their menu online through Seamless and decided to call in my order for pickup to avoid delivery fees. When I got home, I realized that my order was not what I expected. Admittedly, I should have checked it before leaving the restaurant, but who really does that?
Upon opening my order at home, I discovered that one item was missing a key ingredient, and the tacos, which the Seamless menu clearly stated would come with rice and beans, did not include them. I called the restaurant to voice my concerns, and the person on the phone informed me that tacos no longer include rice and beans, and that they are currently working on updating the online menu. They offered to remake the missing item correctly and said I could either pick it up or have it delivered.
While I appreciated the offer to correct the mistake, this left me with two options: go back out or wait an uncertain amount of time for delivery. Understandably, I was frustrated by the inconvenience, so I asked if they could include the rice and beans to make up for the errors, but the answer was no.
At this point, I decided to return the food and ask for a refund, especially since it was quite pricey—$18 for three simple tacos! I understand that inflation affects prices, and I appreciate the hard work that restaurants put in, but $6 per taco feels excessive. Throughout this ordeal, the staff member I spoke to never apologized for the mistake or the trouble I experienced, and he was rather rude as well.
Needless to say, I won’t be returning. Frida's Tacos are much better and more affordable. I suggest going there instead."
Chicken Burrito
