"When our food finally arrived, my order was wrong. I had simply asked for a shredded beef chimichanga a la carte, which I usually order without any issues at another El Rancho close to my home. Instead, I received a platter with two chimichangas, rice, and beans. The server seemed confused and didn't realize the order was incorrect. I decided to just take the plate and eat it, but when I cut into the chimichangas, they were filled with ground beef instead. I tried to return the dish, and when it was finally taken back, she brought out another entree, but it only had one chimichanga. I accepted it and just ate that.
When my check arrived, I was shocked to see a charge of $16.99. I asked to speak with the manager, who insisted I had to pay for the platter. I refused, stating that I would only pay for what I actually ordered. He mentioned that the server was new, and while I understood that, I insisted on being charged correctly. After some back and forth, he adjusted the bill.
Additionally, I noticed that kids' meals don’t include a drink, and the drinks are priced at $3.99 each. I ended up paying over $12 for my daughter's cheese quesadilla and fries—what a rip-off! Overall, the prices have become unreasonably high, the service was mediocre, the manager was ineffective, and the food was just okay—actually, it was quite salty! I won't be returning to El Rancho and would recommend looking elsewhere for a meal near UD Campus."
Crazy Burrito
