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Great American Cookies

Great American Cookies

3 S Tunnel Rd, Asheville, NC 28805, United States

American • Bakeries • Desserts • Bakery & Pastries


"Short blonde hair girl with the double chin was actively driving customers away with her rudeness and attitude problem. I ordered ahead and once I got there had to wait 10 minutes just for her to leave breakroom to help me and was immediately met with her raising her voice and rudely telling me she didn’t have a mobile order before even checking the computer. Then once she checked the computer and saw the order (10 minutes after I even ordered it) she told me to go stand away. So I did and watched as she took 4 other peoples orders before even doing my already ordered cookies. (Abunch of people in line left after seeing how she was acting) Finally she found time for my order and made it, when I stood there waiting to order an additional cookie, she yelled at me “it’s already paid for isn’t it” in the nastiest attitude and a mean look. I remained nice and explained that I wanted another cookie. I noticed when I got home that the cookie was completely raw which seems intentional and extremely unsafe to give out. I didn’t respond to her attitude and rudeness, I didn’t instigate, although I should have, because as a paying customer that frequencies this cookie shop Id atleast like to be talked to like a human being and I hope that the short blonde hair lady finds her peace maybe try therapy instead of taking out her anger on random people. Any business keeping her employed is a recipe for lost customers in an already dying mall."

Great American Cookies

Great American Cookies

6909 N Loop 1604 E Ste 2075, San Antonio, TX 78247, United States

American • Gluten Free • Bakery & Pastries


"I always get a cookie or a brownie when I get a sweet tooth. But unfortunately, I had a brownie yesterday with a bug on the bottom of it. The bug had wings and all. And I would of never seen it if I did not look at the bottom of the brownie. I just happen to twist my brownie and see it. I was so sick to my stomach... I had a brownie before that one too and I did not think to check it. If you want a sweet from here... I recommend checking it... remember, they just sit in a glass case with no backs.. so, anything can get on your sweets.. This isn't the first time I had something happen. Another time I asked the ladies that were working there if I could possibly get a cookie for my coworkers. She recently had a promotion. I told her how long would it take and was it the same day I could pick it up. She looked at me like she didn't want to do it and gave me attitude. She was very rude and short. She said it would take a couple of hours because they had a bunch of orders and thwy are backed up. And you could tell She did not want to do it and just had a horrible attitude. So I said nevermind and I honestly felt like I was a bother even asking her. So I just went down stairs to the other American Cookie place and when I walked up the guy who was there was on his phone texting. He was rude. He didn't say much. I just asked for a handful of cookies and left. I thought I would get some better service downstairs but it was the same. I never really had a positive experience at both locations in rolling oaks mall."