"I've been ordering from Tasty Pizza for close to 15 years. Occasional minor issues are understandable, but it seems like over the past year, I more often receive my food late or in poor condition (box held vertically before delivery and pizza is eithercrushed or toppings have slid off). It's become an exception to receive my order on time and in good condition. I know thereare staffing issues, however, it's unacceptable to me that these issues are not made clear up front by setting realisticexpectations. If delivery time is anticipated to be more than 45 minutes, please just tell the customer. Last night was thefinal straw... I will not order from this restaurant again: Placed an order at 8:48pm with a 45m indicated delivery time. Contacted the restaurant at 10:19pm and was told it was out for delivery (I live <10m from the location). Contacted therestaurant again at 10:38pm and asked to cancel the order as the food was over an hour past the indicated delivery time and 20mafter my last contact with the restaurant. Was told a refund may take several days. The individual I spoke with did not offerany apology, was disengaged, and did not sound like there were any concerns with my experience. At 10:48pm, I received a callfrom the delivery driver indicating he had arrived I advised him I cancelled my order 10m earlier because it was so late andthe driver seemed surprised. Not sure if management has changed recently, but I'm disappointed that my favorite pizza joint nolonger seems to want our business."
Caesar Chicken
