Cajun Snapper
Derby Dallas

Derby Dallas

9100 John W. Carpenter Fwy, Dallas, United States Of America

Full • Wine • Meat • Cheese


"Had reservations at 330pm. We showed up just at 3pm or shortly after we were looking forward to seeing the cars it’s what made us want to go. Celebrating a 50th birthday. When we showed up the young man at the first counter was very put out with telling us to check in at another counter just 5 foot away from him. The young woman at the second counter said it was 3 they were switching from brunch to full menu so no seating until that was done at 330pm. We asked about the tour and she said she doesn’t do that, so we needed to talk to the first man about the tour (again just 5 foot away He was so annoyed with basic customer service but let us know that the tours stop at 2/230. That I should have called to confirm or ask questions when I made the reservation (which I did 2 weeks prior when original reservation was made. He made it clear they were two very separate positions. That the check in desk had nothing to do with the car stuff that they probably just didn’t know. We did let another woman know at the check in counter we no longer needed the reservation and they couldn’t care less. So regardless we decided not to stay and took our business somewhere else. Just very disappointing and terrible customer service. Also the tour information and times were not on the website. The Saturday car show 11-1 yes but we knew about the tours from word of mouth and when I called to talk about the reservation."