"The Great Lime Debacle of New Year 's Eve, 2024. I 'm prefacing this review emphasizing I have eaten at this Olive Garden location so many times, I 've lost count. I 've had bad, so-so, and excellent dining experiences here in the past, which is to be expected. If there 's ever been an issue (and it 's rare), the host or servers do everything to make it right. Lately, the misses are becoming more prevalent, and the last straw was yesterday evening, when my family was celebrating my son 's birthday. Service and training with our server was so abhorrent, I had to get a manager to intervene, who took over, but by that time, my family was just in a rush to hurry up and get out of there and not look back. I was confused with the balking at my order of water with a lime (which I 've never had an issue with, but the server said there were no limes since they hadn 't seen them), but I was quite defensive that I was getting lectured over such an easy beverage. I let it ride when the server came back slamming my glass of water with fortuitously found said limes down in front of me and sneered out a here are your limes quip. What I did not tolerate was the snide sorry, I don 't do the dishes when I asked for a clean salad plate since the one that was given (to me) had dried lettuce. Funny how I happened to get that plate, but I digress. Anyway, that was the point in which I asked the manager for a new server. This server had behaved extremely unprofessional in front of my two children. I was absolutely livid that they witnessed such behavior. The manager took over, and I know they were absolutely slammed, and I felt horrible. We didn 't stay too much longer, but a very uncomfortable situation turned into an outright farce when my son 's chicken scampi came out as shrimp scampi, which the manager fixed right away. Our meal was taken care of, which embarrassed me even further, and I still offered to pay for my own meal. I thank the manager for everything that was done to make sure my family 's dining experience turned out as best as it could. I 'm just incredibly sad my son will remember his 14th birthday turned into chaos over limes, but it was a learning experience all the same. Unfortunately, I think we 're done dining at the Fenton location. TLDR; Management pulled through again, but training and empathy are lacking with some serving staff."
