Candied Garlic Spare Ribs
Krua Khun Yah Thai

Krua Khun Yah Thai

325 Pond Street, Ashland, 01721, United States Of America

Thai • Fish • Curry • Casual


"I have gotten take out from here a couple times and was still making up my mind on it when I unfortunately had an unpleasant service experience (due to the management, not the cashier or service staff that will sour my perception of the place if or when I return again. The food itself is fine or pretty good I like the hot basil rice as a vegetarian option especially.The long annoying story: I ordered takeout in person, then went to the grocery store and came back. There were a couple other people ordering, so the regular cashier who had taken my order was busy. One of the management/owners was there too saw me and asked if that was my order; it was. Then tried to explain to me, in an accusatory tone, the different prices for lunch and dinner. I had made no objection to anything about their prices and had already paid cash when placing the order. At first I thought they were saying I 'd been charged the wrong price so I sort of waited for him to get to the point. After him leading me over to the wall menu and pointing at the price, I brought out my receipt and showed him the same price that I 'd already paid. (This is where he was especially condescending and insulting: Because the receipt itemized the base curry order and the $3 added protein, I mentioned both items as a way of AGREEING the price I had already paid was the sum he was pointing at on the menu, but he interpreted this as some sort of challenge to his still unclear point and asked me okay, what do you get when you add those numbers together. I don 't need you to check that I can add 3 to a number, dude. Just say right, 21 total or whatever. I told him, multiple times, I have no objection to the price , there 's no problem here, why are you bringing this up. Eventually he told me you said price was 'illegal ' , I said I didn 't say anything like that, and he STILL kept going.Finally he slowed down enough to actually listen to me telling him I didn 't express any problem with the price, he went back to the cashier who immediately told him no, that was a different guy, I already talked to him about it and we worked it out. So. There was some other customer who had an issue with the lunch vs dinner prices. There was a communication issue where he thought it was me. And that 's all fine, until you ignore your customer because you 're dead set on giving a lecture/rant and won 't possibly consider you 're the one mixed up.From the way he talked to his cashier, I doubt he treats his staff very well either. He was clearly worked up about the whole thing, so a good start to conduct yourself better is CHILL OUT for god 's sake it was a misunderstanding about $3 or something. Even if I had been the one complaining, his condescending and aggressive behavior still would 've been inappropriate. If you 're not capable or willing to communicate clearly and calmly about these little things, I recommend you let your staff do their jobs; the cashier seemed to have everything handled just fine until the other guy got involved. (People like this often decide to blame the staff for their own behavior; I hope that doesn 't happen here. I was tempted to give this two stars, but ultimately the food is okay and most people there seem competent. Just a frustrating few minutes. Vegetarian options: I felt like there were slightly fewer vegetarian specific items than I would love for a menu of this size, but the ones that are there are perfectly good simply leaving protein out the hot basil rice or curries for example. Parking: Parking is part of the large shopping center, but on the Walgreens side which is fairly low usage, not on the Shaw 's side which can be quite crowded."