"I placed an order over the phone and provided my name and phone number. I was told it would be ready in 25 minutes. When I arrived to pick up my order at 6:30pm, I was informed that there would be a 10 minute delay due to a rush of orders. This seemed illogical as a time had already been quoted before the rush. I decided to wait in my car while my son waited inside the restaurant, believing it would only be an additional 10 minutes. However, when I checked in with my son 20 minutes later, he was told it would still be 10 more minutes. After calling myself at 7:17pm, I was informed that they were just starting on my order, which was odd considering they had previously stated they were working on it. It shouldn't take 45 minutes to prepare one plate. Despite the quality of the food, the lack of communication about the delay and the fact that they had already charged me before my food was ready were major disappointments. I was even asked for a tip before realizing the hassle I would endure. A simple courtesy call about the delay would have made a big difference. Unfortunately, I left with my food after 7:30pm, 1.5 hours after placing my order. This experience has made me reluctant to return to this restaurant."
