"I have mixed feelings about my experience at Cinnabon. The way they've set up the line is quite awkward, as part of it has you standing right next to a booth where others are enjoying their meals, which makes for an uncomfortable atmosphere. When I tried to redeem a coupon I received from a survey, the staff seemed unsure of how to process it. After they figured it out, I waited for my drink and my complimentary Cinnabon. They handed me my drink but forgot my Cinnabon entirely. When I pointed out that I had just ordered, they served others who had arrived after me before acknowledging my situation. It felt as if they completely overlooked me and my order. There were also quite a few kids around, which added to the chaos. I really think they need to improve their staff training to ensure better service!"
