"So yesterday, my big kid orders us a couple melts to try, we get the chicken, bacon ones with creamy parmesan sauce... Only, it comes with hardly any chicken, barely any bacon no creamy parmesan sauce. It had a ranch packet... My boy got an email asking for feedback.. He was honest. Got a phone call a minute ago from the Hut... He tried to explain, lady did NOT listen... Told him 'if you want the creamy parmesan sauce on the side, you have to ask for it that way... ' She didn 't listen when he tried to explain that there was NO sauce, NONE, not on it , not with it... Just the ranch dressing. Rather than argue. He said 'ok ' we will finish his points not do business with them again. It doesn 't pay to not listen or be condescending."