"When we first arrived, our server was fantastic and provided us with plenty of information about the Ice Bar in the basement—perhaps a bit too much, but that’s okay. After placing our orders for drinks and food, we waited 30 minutes without receiving any drinks. We got our food first, and only shortly afterward did our drinks arrive. Throughout this wait, our server never once checked in on us.
When he finally came back to bring our drinks, one of my friends expressed dissatisfaction, and instead of addressing her concern, he argued that there were two large parties downstairs. To be fair, there were only a few tables occupied upstairs, so the size of those parties shouldn’t have impacted our experience.
The manager stepped in and offered us a free shot, for which we were grateful. She was very kind and sincere in her apologies, mentioning that she was training a new team. Unfortunately, when we confronted our server about the service, he simply ignored us and didn't return until it was time for the check—after we had to wave our cards to get his attention.
When he finally came back, he turned on the charm, complimenting our jewelry and chatting about how he hoped we had enjoyed our time. It felt insincere and was a frustrating end to our evening. Overall, while the food and atmosphere were lovely, the service really let us down."
