"On my most recent visit, we went to their Fat Tuesday celebration and ended up spending over $200 as a group. Disappointingly, they were out of nearly every item on the special menu, and we were among the first guests that evening. We tried to make the best of it and didn’t want to complain too much since the staff seemed overwhelmed and short-handed. However, when the bill arrived, our drinks weren't discounted as promised, so we simply asked for an adjustment, only for the manager to confront us with, “Who told you they were half off?” To which we had to respond, “Your hostess did.”
That situation was disheartening, especially since we tried to be understanding on such a chaotic night, yet found ourselves being questioned as if we were at fault. Later, I saw a Facebook post highlighting their Fat Tuesday event from the following night. I couldn't help but ask, “How do YOU think that night went, LaLa’s?” I knew we weren’t the only ones disappointed. Even the server expressed frustration, having brought her parents along only to discover there was nothing for them to order!
The manager eventually reached out to me personally. She was very apologetic and shared her embarrassment over the situation, offering to make it up to us with gift cards. I appreciated her gesture and felt it was a commendable response to a rough night, even though I never asked for compensation in the first place. I sent her the information she required to receive the gift cards, but unfortunately, they never arrived. As a result, I haven’t returned since.
You may be wondering why I'm posting this review in October when the incident happened in February. I recently received a promotional text from the restaurant inviting me to another special event, but until I hear that things have improved, I won't be going back."
