Cheese Steak Combo
Fratellos

Fratellos

1047 Fernwood Glendale Road, Spartanburg, 29307, United States Of America

Pizza • Salads • Cheese • Italian


"Terrible experience. My wife and I are regular long-time customers of Fratello 's. Except for the consistent slow kitchen, we generally enjoy both dining at the bar and ordering delivery. The experience tonight was terrible. These were the issues: 1. There were five bar stools with four occupied. I stood for thirty minutes. I later learned that two of the bar stools were occupied by the bartenders ' roommate and her companion. They were not eating dinner. Instead, they had a laptop open playing Fantasy Football. One, there is room for more than five bar stools and second, why did the bartender allow a paying customer to stand for thirty minutes when she could have asked her roommate to move to a table? 2. We noticed the other two guests at the bar were drinking beer from Styrofoam cups. They told me the beer glasses were dirty, so the bartender served their beer in cups. 3. The television has been removed from behind the bar, so the entire bar area is dark. Really dark! 4. The bartender seemed a bit clueless and lacking the knowledge of basic customer service. At one point, she asked how we were doing and I responded, Just OK. She did not inquire about why or how things could be improved. 5. The bartender seemed more interested in Fantasy Football than her customers. She consistently asked her roommate about Fantasy Football. 6. As usual, the kitchen was stupid slow. Not enough staff for the volume of orders. I blame the owner for these problems. The bartender seems to have been a poor hiring decision. Not having adequate bar stools is an easy fix. Additional kitchen staff is sorely needed. Most importantly, where was the owner tonight? No one seemed be managing the place. It was a laughable joke. Fratello 's lost a great customer tonight.,"

Penrose Cheesesteak A1 Cajun Seafood

Penrose Cheesesteak A1 Cajun Seafood

2201 Penrose Ave, 19145, Philadelphia, US, Darby Township, United States

Tea • Steak • Cheese • Seafood


"Please listen. The food is disgusting. My wings were not fully cooked, and my buffalo chicken sandwich tasted as if the chicken that was used was spoiled. I took one bite and could not even chew it in disgust. I informed the owner that I was unsatisfied with the product and would like to request a refund. He informed me that they do not do refunds, and that he would place them back into the grease, post him touch all over the chicken, pulling it apart to show me, in his opinion that it was done. I informed him, I did not desire any further food, because the food quality was below basic, so I prefer to have a refund. He gets extremely upset and begins yelling at me saying you can’t do that, I pay for this food and you can’t just request something else or a refund, in which I didn’t see this posted anywhere. He then accuses me of using a fake card to pay $46.66, are you kidding. Long story short. He proceeds to call the police, in which he was very racially disrespectful in description, and sadly quite incorrect on our race. The police of course are like, are you serious. In the end, I got a partial refund of $20, which was not equal to my food that was horrible. I took the teas x2 and fries x3 and discarded of them. I did contact the health department. Please be aware of this place, it’s not good at all!!! It deserves a 0 star rating."