"After I placed my order, the young lady went to the back to relay it to two young men who were preparing food and chatting. I ended up waiting about 15-20 minutes. When the young lady finally brought out my order, she apologized for the wait, and I thanked her before leaving.
When I got to work, I was disappointed and a bit angry after discovering what the attached photos show. I thought I had communicated my order clearly, but it seemed like the young lady may not have heard me. First, there was cheese on the burger, which I had specifically requested to be removed. Second, I received only one patty instead of the double I ordered. The single patty was awkwardly hanging off the bottom bun, and the lettuce looked like it had been carelessly thrown on top.
On the positive side, the fries were good as always—though a little more salt would have made them perfect—but the overall presentation of the meal left much to be desired. I hesitated to eat the burger mainly because of the cheese, which had turned into a yellowish mass, causing the tomatoes and stray bits of lettuce to stick together in a solid lump. Still, I was hungry, so I took a few bites. They were okay but nothing to rave about. The meat lacked the freshness and flavor I remembered from previous visits. After a few more bites, I gave up and tossed the rest.
I’ve tried to be honest in this review. I’m rating this visit with two stars because a one-star rating feels too harsh considering that mistakes can happen. However, I believe that customers work hard for their money and deserve at least a decent meal when dining out.
I hope this feedback is taken constructively for improvement, possibly through retraining staff. Presentation, consistency, accuracy, and care are essential in food preparation. While this experience isn’t enough to completely deter me, it has made me hesitant for now. I genuinely hope that my next order from your establishment will be as enjoyable as my first visit."
