"Incident occurred on August 10th, from 8pm to 9:03pm. Stall #16 Check 404 I visited this location with a friend, and we both ordered chicken sandwich combos (I added pickle fries to mine) and mozzarella sticks. There was not many customers at this drive-thru, yet we waited for our food for an hour. Halfway through the hour, we checked up on our food and were told it would be out soon. At the hour mark, after watching people who had arrived after us leave, we decided to exit our stall and get in the drive-thru line to talk to someone face-to-face about the issue. We were told our food was nearly done if we wanted to continue to wait, but both my friend and I were upset because we watched several cars fly through the drive-thru and others in the stall leave while we still had to wait. We asked for a refund, then the food was ready... I told them unless they food was free, I didn't want it and would rather take my business somewhere else that valued my time. Not one person apologized for it taking such an extremely long time. They were not short staffed, as there were several employees there. The manager on duty that night totally avoided us. Horrible and slow service. No empathetic people. Irresponsible manager on duty."
