"I love Red Lobster and this is our location to visit. However, over the last coupleof years. It has been hit or miss, depending on the quality of manager. By quality, I mean a manager who puts the customers first, as opposed to expecting the customer to compromise for manager's convenience. The latter began to occur too often. We barely go their now as it's a gamble. This was the same sign one other loved restaurant started to show, Chilli's. We don't even go there anymore as they've fallen off across the board. I hope this Red Lobster is not reflective of other Red Lobster restaurants. I would like to add, I think the concern response from store in comments, may not be completely sincere and more for appearances. The issues are easily resolved, if the manager leading the store, is well acclimated to high standards initiated by owner. Lack luster manager's are no secret and must feel comfortable being so. I believe in contacting customer first in such matters, before posting. However, when you see the appearance of concern in comment responses, but not emails. You get the impression the tactic may be to give the appearance of a quality business in public view, as opposed to the reality of running one."
