"The chicken I received was still covered in feathers, which was quite off-putting. Although they list several appetizers on the menu, it seems they are never available. I ordered passion fruit juice, but they were out of that as well, so I chose mixed fajitas, only to be told they were out of shrimp. When I asked about the soups, it was clear they didn't have the mondongo or seafood options either. On a brighter note, Yensi was very helpful and patient with us. She did her best to assist and answered all my questions about the menu items. However, I personally won’t be coming back. It’s no surprise they only have a 3-star rating; their service seems to be declining, and overall, the experience was quite disappointing."