"I first went to Haiku when they first opened and their food and service was good. However, over the years the food quality and service has deteriorated and even worse for today, 7/29/22, when I went to Haiku in White Plains with co-workers for lunch. We ordered our lunch immediately and advised the server we were pressed for time since we only had a one hour lunch. We literally arrived at 1:05pm. We asked for our drinks, ginger ale and two waters with lemon and waited. They finally brought our drinks at 1:30pm and we asked the server how long for our food. Six tables came after us and received their food immediately, it was 1:45pm and the only other food that came were the soups associated with our meals. We waited until 1:50pm when the server came over with one of my co-workers meal and gave the excuse the other two dishes were still being prepared. My co-worker requested utensils and was completely ignored but instead had the check literally dropped on the table next to her. We asked if we would receive a comp for such poor service and the server advised no, the food was coming out and walked away! I personally thought what restaurant serves meals at a table piecemeal!? We waited five minutes and saw another table which had arrived ten minutes before our status check receive their lunch meal. We called the server over and asked what seemed to be the issue with our lunch and she advised the other people had ordered sushi and we pointed out other tables of rice and lunch meals who came after our group. We asked to have our food to go and she advised it would take some time to prep the food to go! We couldn't believe it, we walked over to the manager, who suddenly could not understand our complaint. We left the food behind and just left. We were very disappointed with the service we received at Haiku. I had made up my mind to stop going there years ago, but only went there today at the request of my coworkers. Never again will I go to Haiku, much less recommend it to the myriad of people I know. Did I mention the server spilled a full glass of water and tried to make it seem it was our fault!? I am so disappointed I rate it 0"
