"Today, I had a terrible experience with this restaurant. I ordered lunch for my family over the phone, paid for it, and waited for it to be delivered. However, when the food arrived an hour later, they asked for payment again. Despite me showing proof of payment, they claimed there was an issue with my bank rejecting the payment, which was not the case. After a long back-and-forth with the delivery person and their manager, I was told there was a system error and that I would need to pay again and wait for a refund in 3 to 5 business days. The manager was rude and insisted that I pay again, which I refused to do. In the end, I contacted the police to resolve the situation. I have been a loyal customer for over 20 years, but after this experience, I will not be returning. Absolutely unacceptable service!"