"Our waiter was nice, though I can't recall his name. When we were seated, the hostess placed a group of regulars behind us, and the waiter immediately recognized them. Before we could even place our drink orders, their drinks and chips with salsa were already on the table since he knew exactly what they wanted. Good for them.
I ordered my daughter her usual cheese pizza and fries, while I got the burger with fries and a triple portion of chips and dip. After waiting for a bit, our food arrived simultaneously with the appetizer. The waiter apologized and gave a well-timed excuse about a delay with the white queso.
Now, about that burger. I should've checked it carefully before digging in, especially since I've had issues with food here before, including finding a hair in my meal last time. I watched my daughter eat her pizza, which looked a bit doughy, but she didn't seem to mind. On the first bite of my burger, I wasn't paying much attention, but by the second bite, I realized something was wrong. Sure enough, it was completely raw in the middle (see attached picture).
A few minutes later, the waiter returned to ask how everything was, and I showed him the burger. His priceless expression and reaction of "holy cow" were quite the sight—definitely no pun intended. I told him I would just take my daughter’s food and pay for the chips and salsa. He offered to take care of the burger, saying "let me decide this for you," and I agreed as long as I could get everything to go.
Then, the overly cheerful manager arrived with a rehearsed apology and an offer to make things right. About five minutes later, the waiter came back and awkwardly mentioned the manager's name. He stumbled through an explanation about how she charged me for the burger, claiming he didn't want to involve her because he knew she would do that. Lesson learned, folks."
