Choc-A-Laka
Smoothie King

Smoothie King

721 S 4th St #110, Waco, United States

Juice • Vegan • American • Fast Food


"CONSISTENTLY HORRIBLE CUSTOMER SERVICE. Used the app to order and pay for a smoothie with curbside service because these people are mask nazis and will not allow you entry without a mask. I have a lung condition and don 't do masks. The app gives you the phone number to call when you arrive so that they will bring it out to you. They would not answer the phone, even though I sat out front in their curbside pickup spot for over 40 MINUTES and called them repeatedly the whole time. Meanwhile, most of that time there was no one in their store. Occasionally, people would come in and get a smoothie and leave. No excuse for this. As of right now, I 've been on hold with the national customer service line for 25 minutes trying to get through to get a refund. This company is a joke and obviously doesn 't want to deal with people. UPDATE: Stayed on hold with national customer service for almost 30 minutes and they never answered. I decided to walk in (maskless) and ask them to just refund it back to my card. They finally did, but the shift supervisor who did it didn 't ask me a single question about why I was dissatisfied or apologize for the bad experience or ANYTHING. She barely even made eye contact with me. There 's no way she didn 't know what happened, because in addition to them seeing me sitting right outside the front door in their curbside pickup spot for over 40 minutes, I think the owner called her the moment I walked in the store and spoke with her on the phone briefly. NEVER AGAIN."