Chocolate Long John
Spunky Dunkers Donuts

Spunky Dunkers Donuts

20 S Northwest Hwy, 60074, Palatine, US, United States

Pizza • Donuts • American • Coffee & Tea


"The last few times I did a special order from here the doughnuts seemed to be whatever was left from the day before. My most recent order for pick up had one doughnut missing as well as the wrong colors which was a huge disappointment for a bunch of kids I was bringing them to for a play date. So of course we had a child really upset to have not gotten their special doughnut. We had not seen these children in a long time and then one request was to get specially order donuts from Spunky Dunkers. I asked the girl taking the order to please add red and green sprinkles. I must have repeated this about three times because I have had issues in the past and even repeated the entire order to her. What I got in the box was all all kinds of colors and some were dry doughnuts that were definitely leftovers. When I called to tell them about the missing doughnut and the inaccurate order they said “do you want to drive back here and get your money back?”. I live 30 minutes away from the location so I made a special trip. I know that customer service is extremely important for a family owned business. I have supported this company for a long time and even with their Instagram post asking for customers to come purchase a doughnut when the pandemic hit. I don’t think I will be coming back here for a while. It might be just a inaccurate order of doughnuts to your employees, but please be considerate and double check when handling doughnut orders. It might just make a child’s day"