"I wanted to love this bakery, I really did. But no matter how many chances I gave them, it was always a bad experience. I had a wedding in November and attempted to get a hold of this bakery for 3 weeks so I could order an assortment of items. Every time I called or emailed, I would not get a return call or email back until I finally just asked for the owner 's number. From there, I thought things would get better. But I called several times after that to ask questions about my order, just to be told, everything is fine. However, I called the day before my wedding and they had no idea what order I was talking about. Thankfully, I kept my invoice that I paid months prior so that they couldn 't claim I didn 't place an order (which is what they tried to tell me). After spending 40 minutes on the phone, they finally found it. Then, come to find out that when I sent my mother in law to pick it up the next day, they were nothing but rude to her and acted like they were put out due to the last minute order. Which was no fault but their own. Fast forward 2 months. I called the bakery and looked up their hours of operation to confirm that they open at 9 am on Saturdays. I planned an entire event around being able to pick up some treats at 9 am just to arrive at the bakery to a sign saying they are opening late that day to train new staff. In my experience, you don 't delay opening to train new staff, your new staff comes in early to be trained. But either way, it was not communicated via phone when I called. A sign on the door is not sufficient. On top of all of this, I made the mistake of referring some future brides to them, just to be told the same stories of terrible and rude communication. I know of at least 3 brides that have taken their business elsewhere because it 's that bad. Unfortunately, their quality of food doesn 't negate their terrible service. I really hope that they get better communication and customer service skills in the future. But until then, I won 't be returning and will warn my friends as well."
