"What a disaster, an absolute disgrace to all Hibachi restaurants. Our family dinner to celebrate a graduation ceremony was completely ruined. The food server (Melody) displayed blatant racism, discriminating against us repeatedly over a simple request for a Coke with ice on the side and ignored dietary restrictions and allergies. Her attitude was horrendous, scoffing at the adults and talking to the kids, and she clearly had no intention of providing decent service.When we asked for dinner plates, she stubbornly refused, insisting we eat our dinner off of appetizer plates, while we could see other guests being served with proper plates. The food was served cold and without proper utensils. To make matters worse, the management showed aggression when we raised our concerns instead of deescalating. Melody went to the restroom, and one of my nieces saw her not even washing her hands before starting to serve again. Disgusting! She later told us not to worry because she wouldn't be accepting any tip from us. Seriously?This experience was incredibly disappointing and upsetting. I would not recommend Koto Casual Asian Dining to anyone looking for a pleasant dining experience."
