"Let this be a warning to those thinking of dining at M Osteria Bar Lounge. My experience at M Osteria Toledo was the worst restaurant experience I have ever had. Period. I will never go back. My family and I were treated in a rude, demeaning, anddegrading way by an employee named Susie from the moment we arrived. The website says ?Walk-ins are welcome anytime?. So wewalked in when the restaurant opened. Even though there was nobody else there, when said we did not have a reservation, itangered Susie. She spoke to us in a demeaning and rude tone and made it very clear that she was annoyed with us even beingpresent in the restaurant. She marched us to a table, tried to rush us through our meal and even though we were all adults inour 20s through 40s, she kept referring to us as ?kids? in a degrading way. To think that I brought my friends and family tothis restaurant, who drove hours to come and visit me from out of town, including my physically disabled Aunt who is a cancerpatient undergoing chemotherapy, I was absolutely mortified at the way Susie was treating us. It was, frankly, a bizarreexperience and without question the least hospitable experience I have ever had in a restaurant. Sadly, the food quality failedto make up for Susie?s attitude and complete lack of hospitality. My friend?s appetizer was ice cold and my meal, the Cavatelli,was awful: bland, small portion, obviously microwaved, overpriced, and cold. As someone who has previously worked as a server,I have the utmost respect for all the hardworking people in the service industry. I have never in my entire life left arestaurant without leaving a tip. But this experience was different; I did not tip Susie. I simply could not bring myself to doit because of how she treated me, my friends, and my family. I even wrote on my receipt, ?I hope you aren?t as rude to the nexttable.? Avoid M Osteria Toledo at all costs. You have been warned."
