"I'm sorry to report that this restaurant has lost its appeal. We used to look forward to dining here, but during our recent visits, we've faced rude customer service, missing items from our orders, and once, we even had to deal with wastewater from a manhole near the drive-thru. It was unbearable to wait for our food in that situation, and we ultimately lost our appetite and left without eating. There have been times when they claimed to be closed even though they are supposed to be open until 8:00 PM. Just last week, we experienced food poisoning, which will mark our last visit. We usually go in the evenings, an hour or two before closing, and feeding a family of six can be quite costly. We've always approached our visits with friendliness and patience, trying to be low-maintenance customers. Overall, it's truly disappointing, especially since we used to enjoy it alongside other establishments like El Pollo Loco."
