"Don't bother!! Not an experience I'd wish to repeat. Booked at 12.30 for daughters birthday. Arrived early, storen not even open. When open, told to wait with many others in a cramped gift shop area which was filling up. Finally asked to go upstairs to be seated. Could barely hear what attender said. Ordered food. After half an hour drinks finally came, but he forgot one. Hour after ordering appetisers finally came. Then waited almost another hour, whilst watching others getting their food. At this point we questioned one if the staff as to where our food was, only to be told our waiter hadn't even ordered it!! So two hours and just a starter. We left! Ruined daughters birthday and wasted our long journey and cash getting there and our day. We then had to find elsewhere to eat so couldn't do the other things had planned. Staff walk round miserable looking, shuffling along.No organisation etc. Needs a shake up! Seen lots of repeated issues on Facebook page, some weeks back. So why have they nit addressed the issues?"
