"My receipt doesn’t indicate that I ordered a Caesar salad, but that’s what I explicitly requested, and what I received was not a proper Caesar salad. When I placed my order, I specifically asked for only the dark leaves of the Romaine lettuce in my salad. Instead, I was given a completely different salad that had sour, wilted leaves and toppings I didn’t want. I requested to speak with a manager, but the woman named Nicole claimed to be the manager, though she seemed more like a supervisor. All she needed to do was remove a bit of the hearty dark Romaine, rather than trying to sell me an entirely new $5 salad! She raised her voice, rolled her eyes, and asked me to pay again! Her lack of basic courtesy was disappointing, and she even made a scene, crying and drawing attention to the situation in front of a busy restaurant, simply because I refused to take the salad. I regretted bringing my guest there to witness such poor treatment from someone in a position of authority. Additionally, I chose not to order a sandwich because their bread is often dry, and the meat is so thin that it doesn’t match the photographs of the sandwiches. It’s evident that the new owner has cut back on the quality of the deli offerings, which have become quite unappetizing."
