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Rio Grande Mexican Restaurant

Rio Grande Mexican Restaurant

1525 Blake St Denver, CO 80202, 80202-1345, United States

Wine • Steak • Coffee • Mexican


"Have frequented the Rio for years. Recently during Covid I have been making reservations as I understand it makes it easier for restaurants to utilize limited seating. I also understand seating requests can not always be honored. On this visit I did make a request for a particular table indoors, or if not available a booth. When we arrived I stated we had made a reservation I also saw that the table we requested was occupied, which was fine. The young woman at the host stand surely was able to see the requests on her screen, but instead of acknowledging those requests mumbled she could seat us on the patio, or by way of pointing a table in the middle of the dining room. A person with any skills would have offered alternatives....I see you made a seating request, but we don't have those tables available right now, or those tables are not available at the moment, but you're welcome to wait. I also would be willing to bet that none of the people seated at any of the tables requested had made a reservation. If that was the case the front door should be looking ahead at reservations and hold one of the requested tables for a person who always makes a reservation, always keeps the reservation and arrives on time for that reservation. The way in which the situation was handled at the front desk tainted the entire experience. I also feel the service this visit was somewhat curt, which normally isn't the case. As I said earlier I've been coming to the Rio for years. We would drive from Denver to Fort Collins to eat there when they first opened. There have always been ups and downs with them over the years with food. Recently we primarily go to the Denver Rio. Over the past few years the food has often been over salted and generally inconsistent. One time it's great the next time not so much. The only thing that has always remained a constant are the Margaritas. All this aside In hopes of past experiences there we will continue to be patrons."