"As time went on, I noticed that my guest received all their tapas, while I was left wondering about the status of my paella. After waiting for about an hour, I decided to flag down my waiter to check on it. It turned out that my order hadn’t been entered into the system. A manager soon approached to let me know they were prioritizing my paella and that it would be ready in about 20 minutes. When I finally received my dish, it was missing the modifications I had requested.
I understand it was a rainy day and the restaurant was bustling with large parties, which likely contributed to the chaos. However, it was disappointing that my delay went unacknowledged for such a considerable amount of time. While the managers did a commendable job in trying to rectify the situation, this experience stood in stark contrast to my previous visits in Barcelona, which had always been exceptional. It may be a while before I decide to return."
