"My brother and I dined at the restaurant on Saturday, June 24. The food was excellent, and the customer service was outstanding. However, we encountered an issue with our credit card statements; both of us were charged a tip without our consent. Neither of us authorized this tip. I attempted to call the restaurant, but no management was available to discuss the matter. This situation is unacceptable. I would appreciate it if someone could contact me regarding this issue. I asked for the name of the supervisor, and they mentioned it could be either Pancho or Francelia. I would be grateful for their assistance in resolving this matter."
