"Unfortunately, the birthday celebrant was at the table of 5, and they had a server whose name I didn’t catch, mainly due to her poor attitude. She wore the same black gloves throughout our visit. Despite having a reservation, we were made to wait an additional 30 minutes to be seated, while she rushed to accommodate other parties, including a couple that arrived after us. The host did point out that we had a reservation before them, but that didn’t seem to change anything.
Throughout our Sunday brunch, there were several frustrating issues, but the most disappointing part occurred when she attempted to charge the table of 5 a "Large Party" fee of 20%. As far as I know, that fee applies to groups of at least 6, which they weren't. I asked her to remove it, and while she seemed surprised, she did comply. However, it was too late to refund the rest of the party; she mentioned, and I was eager to leave before things got worse. Management, I have the receipt(s) and would appreciate an explanation as to why the refund couldn’t be processed in a timely manner.
On a positive note, I want to thank the host from Sunday morning! She was sweet and patient, maintaining her smile despite the chaos around her with servers, management, and guests. Lastly, Elijah, our server for the table of 9, always made sure we had fresh plates and kept my water filled. Thank you again!"
