"I experienced poor customer service by Jen Jones this evening. I ordered a slice of cake and a 12 oz hot customized blue matcha for $6.50. The last 1/3rd of my drink had multiple kidney bean sized chunks of dry blue matcha. I was given the, Oh, that 's just the blue matcha . (Yes, I make matcha at home and don 't have chunks like this left. When I asked for a refund she was upset and checked the amount left in my cup, which was 1/3rd full and let me know I had drank most of it already. Yes, that 's because the chunks settle towards the bottom and when I tipped the cup up they would float into my mouth, which is not pleasant by any means. Learn how to make a smooth, chunk-free matcha please or improve your customer skills when there are chunks. Thank you for the eventual refund!"
