"This past Thursday, I wrote EasySpeak a 5-star review because the service we received was phenomenal. Our food was great and the waitress, who we don’t have the name of, was very attentive. My family and I came again three days later, Sunday, 8/13, with high hopes of the service and the quality of food to be consistent with our previous experience. Unfortunately, it was not. When we walked in, there were no staff members there to greet us, and when we were told to seat ourselves, we only had a select amount of tables to choose from that were clean. Many of the tables hadn’t been bussed and we could visibly see the crumbs on the tables due to them not being wiped down. The tables weren't wiped down through the entirety of our dinner. It felt unsanitary sitting in there surrounded by this mess. After waiting 10 minutes for our server to greet us with water, we ordered the traditional fries as our appetizer. Our appetizer came out concurrent with one of our entrees, and the fries were inedible due to them being burnt. We eventually got our waitress’ attention and sent the fries back, and we received a new batch that was comped. We ordered the nachos and paid an additional $4 for steak that was barely even there. On top of that, the nachos didn’t come with the sour cream or jalapenos that were listed on the menu. All of our entrees came out at different times, and meanwhile our waitress, Karen, was very unattentive. She did not introduce herself and she never came to check on us after we received our food. She was hiding in the kitchen after she delivered the food. The only reason we know her name is because the bartender came over to check on us after we finished our food and told us that he was checking on us for her. We ended up sitting there for another 15 minutes, and she was still nowhere in sight. We had to walk up to the bar to ask the bartender to give us the check. He politely cashed us out, and Karen still hadn’t come to check up on us. We left right after we paid, so she didn’t care to see us leave dissatisfied. Keep in mind, there was only one other table that Karen had, and there were a couple of people seated at the bar. It seemed to be that they were understaffed due to only seeing two cooks, our waitress, and the bartender. We were extremely disappointed after finding out that it was completely inconsistent with our 5-star dinner the other night."
