"We visit Scotland Run/Highlander Pub Grill at least once a month for meals, sometimes more often than that. Generally, food and service are very good. However, on Saturday, September 21, 2024, while dining outdoors, there were serious gaps in what is an otherwise enjoyable experience. We sat and wait for extended periods of time for our courses. Our server and the food runners were scarce. Once the food arrived, it was cold and not entirely what we ordered. One member of our dinner party ordered a meal that came with French fries; the French fries were ice cold; the server ask how our food was and we informed her about the cold French fries; the server quickly retrieved a fresh plate of hot French fries. One member of our dinner party ordered a turkey club sandwich. The sandwich had oversized slices of tomato... but negligible amounts of turkey. I ordered the black bean burger; it was served on a roll that fell apart after I took the first bite. The sandwich was served with a side salad, which wasn 't listed on the menu and which I did not request; it 's rather ironic that the server didn 't note this, especially since I ordered/was served an $18 seasonal salad as my first course. The manager stopped by our table and we politely informed him of the poor service and inconsistencies with the food. The manager said, and I quote: I guess you can tell our chef is not here tonight. I told him .. no, I had no idea you didn 't have a chef on duty on a busy Saturday night. He offered to comp one member of our party an after-dinner drink; however, that person doesn 't drink alcoholic beverages. We weren 't looking for any comps; we just wanted to be heard and acknowledged. The manager left our table after 20-30 seconds to not be seen or heard from again. All in all, we made the best of a profoundly disappointing dining experience. We normally love this dining experience. While I 'm sure we will be back, it might be a while. They need to do better."
