"The reviews of others afee is ACCURATE.My experience foodwise not bad, Food was decent, my flavors were there.Service and interraction mediocre and escalated to horrible. The Frontline employees are dishonest and not ethical on business and financial subjects. In nice words, they will do theft to make an extra buck in tip.The servers not friendly at all. However, when you ask for stuff and don 't arrive 3 times or the wrong one. Asked for a small sancocho de gallina, i was charged for a large one.Suspicious charge practice: . Charged 18% of service charge for a 1 person dinner my original cash tip would have been higher than the service charge, but they decided to play dishonest. Nowhere in the restaurant menu or signs it is stated that a 18% service charge will be added. 1 my server said that was normal I blocked her name on the receipt. 2 The second server stated that the computer charges automatically 18% after a total of $15.00. I will file report to the Office of Consumer Affairs Business Regualtion . Table across me also got charged 18% and coffees the didnt order the same second server admitted: oh that wasn 't yours .They also charge a 4% for credit card payments. That it is only posted by the register, so if you sit down, order, eat, and pay at your table you are not being informed about this this isn 't compliant If you are going to charge a service fee that needs to be posted on the menu or the entrance of the restaurant, as well for the cresit card usage fee. It is illegal not to tip in Massachusetts anyways, so post it.They are playing the oldest trick to rack up bills and charge fees to literally make an extra buck. After I queried about the service charge 18% $6.47, she wrote error on top of receipt for $6.47 . She said that had nothing to do with my bill and also supported by the 2nd server although the 2nd server 's story was referring to credit card usage: i quote: the error was that I made a mistake and rang it as a cash payment and not cc . Thats the 4% fee which has nothing to do with this. As well that the owner needed to know what the error was. My bill was still left without adjusting it. I paid it. I rather file a complaint with the authorities and the BBB as well with the owner and a bad review.Pics attached.This is legit fraud!"
